Pricing, sales and after sales servicing in the CEE motor insurance market

  • Impact of the changing European legislation on the motor insurance business
    • The pricing dilemma under Solvency II – where is the correct balance between risk pricing and affordability
    • Impact of IDD on the motor insurance distribution
    • Consumer protection issues in motor insurance
  • Competing for customers in a price-sensitive market: competitive pricing vs. quality services
  • Future trends – how to make the shift from insurance provider to “road partner”

How to deal with increasing claims ratios?

  • Bodily injuries – challenge of the 21st century for insurers?
  • Pain & suffering – is there enough coherence in the legislation?
  • Evaluating non-material motor claims. Case studies


Motor insurance digitalization in the CEE – whereto?

  • Using digital to better engage customers
  • Digital technologies in support of the price optimization
    • Better matching clients and offers
    • Optimizing back office processes to allow lower operating costs
    • Reducing the insurance fraud burden
  • IoT and telematics: where to start from in an emergent market?
  • Digitalization solutions – paving the way towards value added propositions